Exchange and return
Which products can be returned?
All products can be returned within 30 days of receipt;
The return costs are borne by the buyer
How can I return my products?
Send an email to our customer service team (info@vikliv.de) and indicate that you would like to return your product. They will assist you in processing your return.
This includes the following steps:
We're sorry to hear your purchase didn't meet your expectations. You can use our return policy up to 30 days after delivery of the goods.
You can easily return the package in the following 3 steps:
Step 1: Download and complete the return form
Did your VIKLIV purchase not meet your expectations? No need to worry! Download and fill out our return form here .
Send the completed form to our customer service by email at info@Vikliv.de.
Step 2: Return your item
The return form contains detailed instructions for returning your item. Please ensure the item is in its original packaging and in the same condition as it was received. Send the item to the address indicated on the return form.
Step 3: Get your refund
After receiving and inspecting your returned item, we will process your refund. You will receive your refund into your account within 3 business days.
At VIKLIV, we strive to make the return process as easy as possible for you so you can shop with confidence.
If you have any further questions, you can contact us here at any time.
Contact information:
www.Vikliv.de is part of Venema Webshops BV
Contact: Info@vikliv.de
Address: Wolgastraat 17 Assen, Netherlands
Customer Service: Monday to Friday: 9:00 AM - 5:00 PM
We will do our best to respond to your email within 1-2 business days.
Thank you for shopping at Vikliv.de
